---
mode: flex
title: "Meridian Fulfillment — Monthly Business Review"
author: "SlideWeave Team"
theme: "minimal"
category: "deck"
blurb: "A monthly ops review for a fulfillment SaaS: revenue and SLA trend, a department scorecard, and next month's commitments."
order: 1
lang: "en"
share_url: "https://app.slideweave.com/viewer/7bb2d544-bde5-40b5-89eb-a26c34c4678c?share=3a02c1eded47af4b7cee986a67c88d2a53462a28aa3d2af7"
---

# Meridian Fulfillment
## Monthly Business Review — March 2026
### Prepared for the leadership team by Ops & Revenue

---

## The Month in Five Lines

- [x] Net revenue closed at $412K, up 6.4% month over month
- [x] On-time delivery held above the 97% SLA for the third straight month
- [x] Warehouse #3 (Reno) finished its ramp and is now shipping at full capacity
- [ ] Support backlog is still above target — carried into next month
- [ ] Enterprise renewal with Atlas Retail is still open, decision expected in April

---

## Revenue and On-Time Delivery, Last Six Months

<<chart: line>>
  data: [
    ["Oct", 342, 95.1],
    ["Nov", 355, 95.8],
    ["Dec", 368, 94.6],
    ["Jan", 371, 96.2],
    ["Feb", 387, 97.3],
    ["Mar", 412, 97.6]
  ]
  series: ["Net revenue ($K)", "On-time delivery (%)"]
  options:
    responsive: true
    plugins:
      title:
        display: true
        text: "December's SLA dip was the last mile carrier switch — resolved by January"

---

## Department Scorecard

| Team | Metric | Target | Actual | Status |
|------|--------|--------|--------|--------|
| Warehouse ops | On-time delivery | 97.0% | 97.6% | On track |
| Support | First response time | < 4h | 6.1h | Behind |
| Revenue | Net revenue | $400K | $412K | On track |
| Customer success | Logo churn | < 2.0% | 1.4% | On track |
| Engineering | P1 incidents | 0 | 1 | Behind |

---

## What Went Well

::: success
**Warehouse #3 hit full capacity two weeks ahead of plan.** That gives us
headroom for the Atlas Retail volume without adding a fourth site this year.
:::

- The carrier switch that caused December's SLA dip is now fully absorbed
- Net revenue retention moved to 108%, the highest we have recorded
- Three support hires from February are ramped and taking full queues

---

## Risks and Blockers

::: warning
**Support first-response time is at 6.1 hours against a 4-hour target.**
Ticket volume grew faster than the February hires could absorb; a fourth
hire is approved but does not start until April 6.
:::

- [ ] One P1 incident this month (checkout timeout under peak load) — postmortem due April 3
- [ ] Atlas Retail's renewal decision keeps slipping; legal has the redline, we are waiting on their side
- [ ] Warehouse #3's peak-season staffing plan is not yet signed off by Ops

---

## Next Month's Commitments

1. Close the fourth support hire and get first-response time back under 4 hours
2. Ship the checkout timeout fix and close the P1 postmortem
3. Get a signed decision from Atlas Retail, or a firm date if it slips again
4. Sign off Warehouse #3's peak-season staffing plan before April 15

> "The scorecard is the same five rows every month on purpose — if we start
> swapping metrics to make a bad month look better, the review stops being
> useful."
>
> **— Ops & Revenue, review ground rules**

---

## Questions for Leadership

- [ ] Approve budget for the fourth support hire's onboarding overlap
- [ ] Weigh in on Atlas Retail: hold the current terms or offer a concession to close April

**Contact**: ops-review@meridianfulfillment.example